Week 7 : The Mid-term Test Day

On 16 of July 2013 was our Mid-term Test of TKM 1291 Introduction to Knowledge Management. So basically the duration was one hour with 20 marks as coursework  . The format was one case study that we have to analyses the KM key terms of it.

The Case Study was about Xerox Corporation which is one of the largest producers of printers and photocopiers in the world. So the first question was  how to identify data, information and knowledge required for a Xerox technician to troubleshoot a printer which fails to print. The second question required from us to give two examples for tacit and explicit knowledge of a Xerox technician. Third question was about the reasons in our point of view of Eureka was not preferred or used by Xerox employees. The fourth question was requiring to describe how Trish ( worker in Xerox) learnt to solve a customer problem using Dalkir's Integrated KM life cycle. The fifth question was to give examples of situation (refers to Xerox case study) where the knowledge creation processes takes place based on Nonaka and Takeuchi's Model ( Internalization , Externalization , Combination and Socialization ). The last question was to give reasons in our opinion is a cognitive map suitable to create a more comprehensive service manual for Xerox copiers and printers.

In our opinion the midterm test required a quite time to solve and analyze it probably behind that most of us didn't manage to do it well.